The conversations quietly costing you money.
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What you’ll practise
Real situations from running a business in South Africa. Pick the one you’re dreading.
Close the sale
The messages between ‘that sounds interesting’ and them actually buying.
- Turning a warm intro into a customer
- Following up after the blue tick without selling harder
- Asking for the commitment instead of circling forever
Handle the objection
Price, scepticism, and the pyramid question — answered without going defensive.
- “It’s too expensive” from someone in your network
- “Let me do my own research”
- “Is this one of those pyramid things” — answered without going defensive
Build the relationship
These are people you know. You’ll message them again either way.
- The check-in that isn’t a sell
- Recovering when a customer goes cold after buying
- Asking for a testimonial without it being weird
How it works
Three steps and it’s already easier.
Pick the one you’re dreading
Chase a payment. Hold a price. Follow up a quote. The closer it sits to your week, the more the practice pays.
Practise in chat
Typie plays the customer, the supplier, the employee. You reply like you actually would. Get it wrong. Run it again.
Have the real one
You’ve already heard the hard question. So it lands like something you’ve handled before — because you have.
Every conversation teaches one move.
- Chase an overdue invoice as a factual request about a documented obligation — not a confrontation.
- Say no by giving a reason and a redirect, so you’re neither vague nor stiff.
- Answer a complaint by acknowledging the person before you fix the problem.
Tested on my own team first
The first people who used Typie were my own team at True Clean
“It challenged what I do and took me out of my comfort zone. It increased my professionalism — and it works.”
Converting messages into bookings quicker.
Cindy · co-owner, True Clean
“It helped me break up conversations to cause the least friction when attending to client queries — from quotes to bookings.”
Less friction, from quote to booking.
Angie · True Clean
Why it exists
I’m Diederik, founder of Typie. I run True Clean, a cleaning business in Gqeberha, so I’ve sat with every one of these: the quote that went quiet, the invoice I couldn’t bring myself to chase, the price I dropped because I couldn’t hold it. I wanted somewhere to practise them first. There wasn’t one, so I built it.
— Diederik, founder
Built in South Africa · paid in rands via PayFast · Privacy policy
Built for South Africans who sell through their network.